Security reporting

Report an issue privately.

Email help@bigskyai.ai with the subject “SyncWise security report.” This reaches the pilot operator.

Help us understand the issue

Include the affected page or endpoint, what you expected, what happened, the approximate time and time zone, and minimal steps to reproduce using your own account and non-sensitive test content. Describe the possible impact and include request IDs if available.

Do not email passwords, API keys, access tokens, payment details or another person’s data. If the issue involves sensitive evidence, send a description first so we can arrange how to receive it.

If you suspect unauthorized use

Revoke the affected API key from your account, or revoke the agent’s OAuth connection using the client’s revocation facility. Deleting local configuration alone may not revoke access. Contact us with the time and operation details so we can investigate the balance and usage records.

Keep reports safe

Do not access other accounts, extract data, interrupt the service or run destructive tests. This reporting page is not authorization for security testing. We do not currently operate a bug-bounty program or guarantee a response deadline.

For ordinary setup or billing issues, use support. For data access or deletion requests, see the privacy notice.